Cancellation and refund policy

This policy covers SnapMila plans and extra storage packs bought on snapmila.com. Guests never pay, and the Free plan has nothing to refund. Plans and prices are on the pricing page.

1. Cancelling

• You can cancel at any time by e-mailing [email protected], or by cancelling the AutoPay mandate in your UPI app.
• After you cancel, nothing more is charged. Your plan stays active until the end of the period you paid for.

2. Full refund within 7 days

If you ask within 7 days of a payment, and your account has used less than 1 GB of storage since that payment, we refund the whole payment. This applies to plans and to extra storage packs.

3. When we do not refund

• Requests made more than 7 days after the payment.
• Payments after which your account has used 1 GB of storage or more.
• The unused part of a month or year after you cancel; the plan simply runs to the end of that period.

4. Failed or double payments

If money left your account but your plan did not start, or you were charged twice by mistake, we refund the extra amount in full, whatever the date or storage used.

5. How to ask for a refund

E-mail [email protected] with the e-mail address you sign in with, the payment date and amount, and the Razorpay payment ID from your receipt. We reply within 2 working days. An approved refund goes back to the way you paid (UPI, card or bank) through Razorpay, usually within 5–7 working days.

6. Contact

Bijay Kanshi, Sundil, Ranchi, Jharkhand 835222, India. E-mail: [email protected]. The full rules for using SnapMila are in the terms of use.