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Delete your SnapMila account

You can delete your SnapMila account at any time, from the app or by e-mail. Here is how, and what happens.

Last updated 9 October 2026

This page is for photographers. Guests have no SnapMila account — there is nothing to delete for them.

In the app

  1. Open the SnapMila app and sign in.
  2. Go to Profile.
  3. Tap Delete my account, then confirm with Delete.

Deletion starts straight away. It cannot be undone.

By e-mail

If you cannot use the app, write to [email protected] from the e-mail address you sign in with, with the subject “Delete my SnapMila account”. We will confirm it is your account and delete it within 30 days.

What is deleted

  • All your events: their names and gallery codes.
  • All their photos: the originals your camera sent and the browsing copies.
  • The camera transfer logs of those events.
  • Your sign-in: your name, e-mail address and account ID.

Every guest link and QR code of your events stops working.

What is not deleted

  • Copies of photos that guests have already saved on their own devices.
  • Server logs, which are deleted after 30 days, and database backups, which are deleted after 14 days.

Just want to remove a photo?

You do not need to delete your account for that. Open the event in the app and hide the photo; guests stop seeing it, and you can show it again later in its place.